Maintenance & Support
Keep your Drupal platform updated, monitored and supported with a defined maintenance process. Drupalify handles core and module updates, security advisory responses, backup verification, performance monitoring and bug fixes — so you are not managing technical debt on your own. A regular maintenance routine reduces avoidable incidents and keeps platform changes controlled and documented.
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Best Suited For
What This Service Can Include
Drupal core update planning and execution
Core updates planned around your release calendar, tested on staging before they touch the live site.
Contributed module and theme updates
All third-party modules and themes kept on current, maintained versions — not left to accumulate a backlog.
Security advisory response
Security advisories reviewed as published and patches applied within your agreed SLA — not held until the next scheduled update window.
Backup verification
Backups confirmed working through tested restores — not just scheduled. Most organisations only discover broken backups when they need them.
Uptime and error monitoring
Real-time alerts for downtime, PHP errors and failed deployments — issues caught before users report them.
Bug investigation and fixes
Root cause identified and resolved, not patched over — with documentation of what was found and what was changed.
Performance checks
Page load times, caching behaviour and error rates reviewed regularly — degradation caught early before it affects users.
Release and deployment support
Structured deployment process with rollback plan for every release — changes tested and reversible.
Monthly status report
Summary of updates applied, issues found and actions taken — a written record every month, not just a verbal update.
Improvement recommendations
Proactive observations on what to address before it becomes an incident — based on platform monitoring, not just reactive fixes.
Frequently Asked Questions
Discover insights about our offerings, processes, and more. Your answers are just a scroll away in our comprehensive FAQ section!
Core and module updates should be reviewed at least monthly. Security advisories should be assessed as they are published — typically weekly. Waiting for quarterly or annual maintenance creates unnecessary risk.
Maintenance is the planned work: updates, backups, monitoring, performance checks. Support is the reactive work: investigating a bug, fixing something that broke, answering a technical question. Our plans cover both.
Yes. For clients on an active maintenance plan, we provide emergency support for critical issues such as a site going down, a security incident or a failed deployment.
Yes. We do a handover assessment of the current state of the platform — pending updates, known issues, infrastructure setup — before taking over. We document what we find and agree a plan to address any backlog.
Drupal 7 is past end of life and no longer receives security patches from the Drupal project. We can keep a D7 site running but recommend migrating to Drupal 11. We can plan and execute that migration as part of the engagement.
Admin access to the Drupal site, access to the hosting environment or deployment pipeline, and a point of contact for decisions. We handle the rest.
Not sure where to start? Get a free audit first.
Our senior Drupal architects will evaluate your site's performance, security, and migration readiness at zero cost.
